How do you handle verbal agreements to your clients from other vendors?
Here are a couple of hypothetical situations to get your wheels turning:
1) Votive candles are not in either the florist or the caterer’s contract, but caterer verbally agrees to provide them at no extra cost.
2) Venue verbally agrees to allow some vendors to arrive a half hour earlier than indicated in the contract to begin set-up.
3) The client realizes the week of the wedding that a boutonniere was not ordered for a grandfather. Florist verbally agrees to include it at no charge.
Do you follow up with an email, ask for an amendment to the contract, or just go along with the verbal agreement?
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